FAQ
How do I watch the free Fundamentals of HyperSpring video course?
This is an all-digital, streaming-only video course. Once you add it to your cart and check out, you should receive an email titled "Welcome to HyperSpring University" with your login information. Please search your email for it, including your spam folder.
Once you use that link to login for the first time and set your password, you can always log in by going to www.HyperSpringToys.com and clicking Video Course Login in the top left menu.
If you can't find the email, please try checking out with the course one more time. Occasionally the system glitches out and doesn't send the email the first time. If that still doesn't work, send an email to info@hyperspringtoys.com and we'll be happy to help you out!
Why does it say HyperSprings are sold out?
The website will say "sold out" if we are genuinely sold out, or if we do not have shipping enabled to the country your IP address is located in.
You can use the country selector in the bottom right of the screen to change your country and check if HyperSprings are in stock somewhere else.
If you'd like to request shipping to your country, send us an email to info@hyperspringtoys.com.
My HyperSpring got damaged, can you send me a replacement or refund?
If it's within 30 days of when you received your order, absolutely! The HyperSpring Guarantee has you covered. Please send an email to info@hyperspringtoys.com with your order number, a photo of the damage, your current shipping address, and let us know if you'd prefer a replacement or refund.
How can I return my HyperSpring?
We're sorry to hear your HyperSpring didn't meet your expectations! Please send an email with your order info to info@hyperspringtoys.com to start the return process. You will not need to pay any return shipping.
What countries do you ship to?
Currently (as of November 2025) we ship to:
- United States
- The entire European Union
- Switzerland
- Norway
- United Kingdom
- Canada
- Australia
- New Zealand
- Brazil
- Hong Kong
- Indonesia
- Vietnam
- Israel
- Japan
- Malaysia
- Singapore
- Philippines
- Saudi Arabia
- Taiwan
- Thailand
- Türkiye
- United Arab Emirates
If you're in a country not listed and you would like to order, please send an email to info@hyperspringtoys.com and we'll see if we can set up shipping to your country!
How much does shipping cost?
Shipping cost is determined by weight and where you're shipping to.
For an accurate shipping price, please add the items you'd like to your cart and enter your shipping address at checkout. You'll then be shown exactly how much shipping will cost. There is no obligation to complete checkout - you may see the total cost before entering any payment info.
Can I have a discount on shipping?
Sorry, but the shipping rate you see at checkout is already as cheap as we can make it while staying in business. In fact, the price we pay the shipping carrier to ship your order to you is more than the shipping price you see at checkout.
We're a very small business and don't have access to the kind of leverage that mega-corporations like Amazon have with the shipping carriers to make their shipping insanely cheap.
Why hasn't my order arrived yet?
If it has been longer than the estimated shipping time you were shown at checkout, or the tracking for your order hasn't been updated for more than a week, please send an email to info@hyperspringtoys.com and we'll look into the matter. If your order has been lost by the shipping carrier, we will be happy to send you a replacement at no cost to you.
Can I have a free slinky?
Hmm, I'm not sure what that is. We only sell HyperSprings here.