Shipping Policy
⚠️ You are responsible for entering your shipping address correctly, as your package will be shipped to the exact address you enter. If you enter your address incorrectly, once it ships, re-shipment of your order is not covered by the HyperSpring guarantee, and you will be required to pay a re-stocking and re-shipment fee to have it shipped to you a second time.
⏳ If you do enter your address incorrectly, you have a 2 hour window to edit your order's shipping address yourself. To do this, do not email us, but simply view your order confirmation email and click the blue button that says View or Edit Your Order. After 2 hours from the time you placed your order, your order's shipping address is final and cannot be changed.
⚠️ Unless stated otherwise, duties and taxes are not included in the price of your order. Any duties/taxes charged by your government are your responsibility. If your order is returned to us because you refused to pay these taxes/fees, you will not be eligible for a refund. If you are in the United States or the European Union, you do not need to worry about this, as we will charge you for any required taxes at checkout.
⚠️ Once the tracking shows that your package has been delivered, you are responsible for it. We are not responsible for packages that are stolen by porch thieves. Packages that are successfully delivered to your address, then lost or stolen, are not covered by the HyperSpring guarantee. We recommend monitoring the tracking and picking your package up from your mailbox ASAP once it has been delivered.
⚠️ If you're shipping your order to someone other than yourself (e.g. as a gift), we HIGHLY recommend putting the name of the recipient on the shipping address. In some cases the post office may reject the delivery if the name on the shipping address does not match a registered name at that address.
⚠️ If your package is held at your local post office because you entered the wrong address, you will be responsible for picking it up.
Estimated Shipping Times by Region
United States
Ships from California
| Service | 1 HyperSpring | 2+ HyperSprings | Delivery time |
|---|---|---|---|
| Continental US - standard | $5.00 | $10.00 | 3-8 business days |
| Continental US - express | $12.99 | $12.99 | 2-3 business days |
| Alaska, Hawaii & US territories | $12.99 | $22.99 | 5-8 business days |
European Union
Ships from the Netherlands
| Country & service | Price | Delivery time |
|---|---|---|
| Austria - standard | €6.99 | 3-5 business days |
| Belgium - standard | €6.99 | 3-5 business days |
| Belgium - expedited | €16.99 | 1-3 business days |
| Bulgaria - standard | $8.00 (1 HyperSpring) / $11.30 (2+ HyperSprings) | 3-5 business days |
| Croatia - standard | $9.00 (1 HyperSpring) / $11.00 (2+ HyperSprings) | 3-5 business days |
| Cyprus - standard | $10.40 (1 HyperSpring) / $14.40 (2+ HyperSprings) | 3-5 business days |
| Czech Republic - standard | Kč159.00 | 3-5 business days |
| Denmark - standard | kr.55.00 | 3-5 business days |
| Estonia - standard | $8.60 (1 HyperSpring) / $10.00 (2+ HyperSprings) | 3-5 business days |
| Finland - standard | €8.99 (1 HyperSpring) / €10.99 (2+ HyperSprings) | 3-5 business days |
| France - standard | €7.00 | 3-5 business days |
| France - expedited | €15.99 | 1-3 business days |
| All other EU countries - standard | Calculated at checkout | 3-5 business days |
United Kingdom
Temporarily ships from Hong Kong
| Service | Price | Delivery time |
|---|---|---|
| Standard shipping | Calculated at checkout | 2-3 weeks |
Australia
Ships from Sydney
| Service | Price | Delivery time |
|---|---|---|
| Standard shipping | $3.10 | 1-7 business days |
| Expedited shipping | $7.75 | 1-3 business days |
| Expedited shipping - orders $85 and over | Free | 1-3 business days |
Canada
Ships from Hong Kong
| Service | Price | Delivery time |
|---|---|---|
| Standard shipping | Calculated at checkout | 2-3 weeks |
All other countries
Ships from Hong Kong
| Service | Price | Delivery time |
|---|---|---|
| Standard shipping | Calculated at checkout | 2-4 weeks |
Includes Asia-Pacific, Middle East, and all other countries not listed above.
Shipping times are estimated, not guaranteed, and may be subject to delay due to customs backups, natural disasters, strikes, or other circumstances beyond our control.
That said, if your package does not arrive by the maximum estimated time, or your tracking has not shown any update in 7 days or more, please email info@hyperspringtoys.com and we will look into the matter. If the package was lost by the postal service, we will mail you a replacement at no cost to you.
If you're unable to complete checkout, we may not have yet calculated shipping rates to your country. Please send an email to info@hyperspringtoys.com and we'll see if we can set up shipping to your country!